January 3, 2009

Over the last 10 days, I’ve been in a confrontation with TWITTER, the internet social network, which has the potential to be the most powerful communication force on the net. I wrote two blogs about Twitter and the horrors I suffered.   and

Then I got an e-mail from Mark at TWITTER support…

Hi Artie,
I’m sorry this happened to you and I want to understand exactly how it happened.  When creating an account after providing a username/password/email address you’re presented with the following screens which can be skipped by clicking on skip.
1.  Are your friends on Twitter?  We can check if anyone in your email contacts already has a Twitter account.
By entering your email address and password here the contacts are imported and compared with active Twitter users.
2. The matches are displayed with the Select All box checked.  If you click continue here you will automatically start following these checked accounts.

3.  The next step shows all the other contacts imported from your contact list not a member on Twitter.  If you select any of these names or the Select all check box and click on Send Invites we will send invite emails to everyone selected.

If this is not the process that you were presented when creating an account could you please provide me with the details so that we might be able to investigate a possible bug and prevent this type of incident from happening again.

Thanks for your co-operation.


Then I e-mailed Mark back…

Thanks Mark, for your response to my blogs. The nature of your e-mail leads me to believe that you are trying to establish credibility and integrity for your company. I did click on “skip”, but when it didn’t seem to be responding, I closed the window. My guess is “computer logic” took over and defaulted in your favor.
If you remove the e-mail addresses of my friends and business associates from your records, and issue a short apology to me and to them for any inconvenience “the technical glitch” might’ve caused, I’ll reprint it preceding each of my blogs. And if you get it to me by 6:00 Pacific time tonight, I’ll even include it in my New Year’s Blog.
Thanks and regards, Artie

Finally, on New Years Day Mark sent me this…

The invitations that were sent out were to those who did not have accounts so they are not in our system and will not receive email from us unless someone else invites them to the service.

To delete your account:
log into Twitter
click “settings”
click “delete my account” at bottom left.

Please note: removing an account will render your the current user name, email address and devices unusable with future accounts for 6 months. If you want to start a new account, please be aware that you must change user name or email address before deleting the current account in order to use them for future accounts.

Again, let me know if there is anything I can do.

Mark (Twitter Support)

I appreciate your concern, Mark…and I want to thank you for straightening this thing out.

Wishing you the best in the new year, Artie


  1. dwmg Says:

    Wheres the apology? they didn’t say anything really just told you to delete your account.

  2. Alan Says:

    Congratulations on your victory.
    I’m glad that Twitter
    is no longer in the Shitter…

    (who never twitters, but has been known to flutter on occason)


    They could have at least sent you a Twitter T-shirt!

  4. I have been working on my Twitter followers, trying to build them up. Is this worthwhile down the road if I want to make money by marketing to them?

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: